Vendor Store Standards Policy
PCC Auto Parts Marketplace
Website: https://pccautoparts.com/
Effective Date: March 14, 2026
This Vendor Store Standards Policy applies to all vendors, sellers, merchants, and store operators using PCC Auto Parts Marketplace (“Marketplace,” “we,” “us,” or “our”) at https://pccautoparts.com/.
By registering as a vendor, opening a store, listing products, or selling through the marketplace, you agree to comply with this Vendor Store Standards Policy.
1. Purpose
The purpose of this policy is to maintain a professional, lawful, reliable, and customer-ready marketplace. Vendors are expected to operate their stores in a manner that protects customers, supports marketplace quality, and reduces operational, legal, and reputational risk.
2. Independent Vendor Responsibility
Each vendor is solely responsible for the operation of its store and for all content, products, transactions, communications, shipping, returns, customer service, warranties, taxes, legal compliance, and business conduct connected to that store.
PCC Auto Parts Marketplace provides the platform only and does not assume responsibility for vendor business operations.
3. Professional Store Information
Vendors must maintain complete, accurate, and up-to-date store information, including where applicable:
- store name,
- contact information,
- support email,
- business details,
- shipping origin details,
- return handling information,
- any legally required business disclosures.
Vendors may not use false, misleading, deceptive, impersonating, or infringing store names or business details.
4. Accurate and Professional Listings
All vendor listings must be clear, accurate, complete, and professionally presented. Vendors must ensure that product listings include, where applicable:
- correct product title,
- accurate description,
- accurate price,
- current stock status,
- clear product images,
- correct fitment or compatibility details where relevant,
- condition disclosure,
- shipping terms,
- return limitations,
- warranty information if offered.
Listings must not contain false, misleading, exaggerated, copied, manipulated, or deceptive information.
5. Product Image Standards
Vendors must use product images that are lawful, accurate, and relevant to the item being sold. Images must not:
- misrepresent the product,
- include misleading branding,
- use copyrighted content without rights,
- include offensive or unlawful content,
- include watermarks or promotional overlays that create confusion,
- show products not included in the sale in a misleading way.
Marketplace may require vendors to replace or remove low-quality or misleading images.
6. Product Description Standards
Product descriptions must be readable, relevant, and specific to the listed item. Vendors must not:
- copy other sellers’ content without authorization,
- make unsupported claims,
- misrepresent compatibility,
- hide important limitations,
- use misleading keyword stuffing,
- include prohibited contact solicitation designed to bypass the marketplace.
7. Pricing Standards
Vendors must provide honest and accurate pricing. Prices must not be deceptive, manipulated, or designed to mislead customers.
Vendors must not:
- post fake sale prices,
- use misleading bait pricing,
- hide mandatory charges,
- create duplicate listings with confusing pricing,
- misrepresent shipping costs as product prices or vice versa.
8. Inventory and Availability Standards
Vendors must maintain reasonably accurate stock and availability information. Vendors should not list products as available if they are out of stock, discontinued, unavailable, or not reasonably capable of fulfillment.
Repeated overselling, cancellation for lack of stock, or delayed fulfillment may result in corrective action.
9. Order Fulfillment Standards
Vendors must process, fulfill, and ship orders within the time promised in their listings or store terms.
Vendors must:
- package items properly,
- ship to the correct address,
- provide accurate shipment handling,
- use lawful and appropriate shipping methods,
- update order status where required,
- communicate clearly when a delay occurs.
Failure to fulfill orders properly may result in account review, penalties, suspension, or removal.
10. Customer Service Standards
Vendors must provide reasonable and professional customer service. Vendors are expected to respond to customer inquiries, order issues, shipping concerns, return requests, and product-related questions within a reasonable time.
Vendors must communicate respectfully and professionally at all times.
Abusive, threatening, deceptive, or unresponsive conduct is prohibited.
11. Shipping and Return Standards
Vendors must clearly disclose their shipping practices, delivery limitations, return conditions, refund terms, and any applicable restocking or handling rules.
Vendors remain solely responsible for:
- shipping performance,
- shipping damage,
- delivery issues,
- return handling,
- refund processing,
- warranty-related handling where applicable.
12. Compliance with Marketplace Policies
Vendors must comply with all marketplace policies, including but not limited to:
- Vendor Agreement,
- Product Listing Policy,
- Shipping Policy,
- Return & Refund Policy,
- Prohibited Products Policy,
- Intellectual Property Policy,
- Privacy-related obligations,
- any additional rules posted by the marketplace from time to time.
13. Legal and Regulatory Compliance
Vendors must comply with all applicable laws, regulations, and industry obligations related to their products and business activities, including where applicable:
- consumer protection laws,
- tax laws,
- intellectual property laws,
- product safety requirements,
- import/export rules,
- automotive compliance requirements,
- emissions or road-use restrictions where relevant.
Vendors are solely responsible for ensuring that the products they sell can be lawfully sold, shipped, and used.
14. Store Conduct and Marketplace Integrity
Vendors must not engage in conduct that harms the marketplace, customers, other vendors, or the platform’s reputation.
Prohibited conduct includes, without limitation:
- misleading customers,
- manipulating reviews,
- listing prohibited products,
- bypassing marketplace payments,
- directing customers off-platform to avoid marketplace fees,
- impersonation,
- harassment,
- intellectual property infringement,
- repeated policy violations,
- abusive customer handling,
- fraudulent activity,
- non-fulfillment,
- misusing customer information.
15. Performance Monitoring
PCC Auto Parts Marketplace reserves the right to monitor vendor store performance based on factors including:
- listing quality,
- complaint history,
- fulfillment performance,
- cancellation rate,
- refund and return issues,
- communication quality,
- policy compliance,
- dispute history,
- customer satisfaction signals.
The marketplace may require corrective action where standards are not met.
16. Corrective Action and Enforcement
If a vendor fails to meet marketplace standards, PCC Auto Parts Marketplace may take action including:
- warning the vendor,
- requesting listing edits,
- requiring corrective measures,
- removing listings,
- restricting store features,
- delaying payouts,
- suspending the vendor account,
- terminating the vendor account,
- taking any other action permitted by marketplace terms or law.
We are not required to provide prior notice before taking action where immediate action is considered necessary.
17. No Guarantee of Continued Access
Meeting store standards does not guarantee permanent access to the marketplace. PCC Auto Parts Marketplace reserves the right to approve, deny, suspend, limit, or terminate vendor participation at its sole discretion, subject to applicable law.
18. Policy Updates
We may update this Vendor Store Standards Policy at any time by posting the revised version on the website. Continued use of the marketplace after changes are posted means you accept the updated policy.
19. Contact
If you have questions regarding this Vendor Store Standards Policy, please contact: